Windows hello not working fingerprint fix. Go to Settings > Accounts > Sign-in Options.
Windows hello not working fingerprint fix.
May 22, 2024 · I am not a Windows friendly person.
Windows hello not working fingerprint fix Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. - reinstalled fingerprint sensor driver, managed to determine Hello to find sensor and allowed to set up fingerprint until near the end when it requested for a PIN to be setup. CAD software and Rendering, yes. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you. Mar 4, 2022 · On the other hand on my Windows 10 Home desktop the integration with Windows Hello seems not to be working. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. - Under PIN, Click Remove and setup again. To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. Restart your PC and try to add a Windows Hello PIN again. It keeps going off and on, allowing me to set it up but then not working when i try to unlock my laptop Mar 14, 2025 · I am not able to set up my face and fingerprint recognition because there’s a warning “we couldn’t find a camera and fingerprint scanner compatible with windows Hello Feb 23, 2025 · If the issue persists even after the clean reinstallation, since the system has detected the fingerprint sensor and it does not have any errors, the only explaination is that the fingerprint is not compatible with Windows Hello. Run the System File Checker Utility scan. Here are some troubleshooting options: 1. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. Outdated drivers: One of the most common reasons for Windows Hello not working is outdated or incompatible drivers. Ever since I got my Galaxy Book2 Pro laptop (i7, 16GB) I've used the fingerprint scanner to log in to Windows 11 (Windows Hello) Now for some unknown reason, it is not working for login - the scanner still clearly works, but when I put my finger on it to login, it sa Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. Here’s how: 1) On your keyboard, press the Windows + S key simultaneously and type in gpedit , and then press Enter to edit group policy. Click Accounts and select Sign-In options. Sorry to hear you’re experiencing problems. msc. Seems like they are locked out in this case. How to Fix Windows Hello When Jan 9, 2025 · In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. Once signed in, go to Settings > Update & Security > Windows Update Having trouble with Windows Hello on your Windows 11 system? Worry not – we've got the solution you need! In this video, we provide effective fixes for the c If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. g. Feb 5, 2020 · Let's remove this option in the Fingerprint section of Windows Hello. Go to Settings > Accounts > Sign-in Options. Press the Windows logo + L key to lock Windows and confirm that the fingerprint reader sign-in option is displayed on the Windows Lock screen, then log in to Windows. Just work your way down the list There's an old version of the Windows Hello Face Software Device (HelloFace. Threats include any threat of violence, or harm to another. If Windows Hello is not working, you should set up TPM first. PIN failures If you’re prompted to create a PIN again after already having one, it may be due to security updates or changes in the system. A possible solution for the Windows Hello fingerprint not available issue is to update your drivers. restart services Dec 11, 2019 · Fixes For Windows Hello Fingerprint Not Working In Windows 10. Under Windows Hello Fingerprint, click Set up. Follow the on-screen instructions to set up the fingerprint reader. If you are having trouble logging in to safe mode, try other options in the recovery screen. Unable to create Windows Hello PIN – This is when Windows doesn’t recognize the PIN due to insufficient permissions for the NGC folder or due to Oct 6, 2024 · Select Windows biometric services from the left column. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. Perform a Windows Reset. Press the old and famous Jul 6, 2024 · How to fix Windows Hello not working? First of all, you should check whether Windows Hello is compatible with your device or not. - Restart your computer. Mar 11, 2018 · If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted , Windows Hello may fail to perform. 9 Ways to Fix Windows Hello 2 Update your drivers from the PC maker's Support Downloads webpage for your exact model. Well that is gone now and still no facial recognition. When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. Option 2. com/c?o=21273123&m=17686&a=498500&aff_sub1=O7ya1IyuskY&aff_sub2=Native| Try PC HelpSoft Driver Updater here: https://store. Back to Table of Contents . Restart your computer for the changes to take effect then check if Windows Hello is now working. Then delete the folder named NGC. disable and re-enable the fingerprint scanner. Try using the Registry editor, follow the steps below:. First let's reset the PIN and then fix Hello Fingerprint: Here's here how to reset the PIN in Windows 10 when it will not work from Settings > Accounts > Sign In Options: Open Windows File Explorer using the file folder icon on your task bar. If you are experiencing the reported problem on computers that have been set up for an organization (e. I am asked to input my pin which i do, and then I just get the message "Sorry something went wrong, couldnt turn on the camera, make sure its working properly" I have confirmed that the camera is working to take photos. Install updates manually. Once it’s done, restart your computer and check if Windows Hello not working issue has been resolved. Feb 19, 2024 · Before you begin, please make sure you have set up Windows Hello on your device and set up the Fingerprint recognition properly. On the Accounts window, select Windows Hello Fingerprint, and Aug 21, 2024 · These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. Enabling Windows Hello While the main cause for your Windows Hello to stop working or not install properly is Windows updates, there are some other possible reasons Tip : All of the methods in this article can be performed by anybody, as our guides are easy to follow and don’t require any previous Windows 10 experience. Option 5: Run the Windows Troubleshooter a. May I ask which Windows 10/11 build are you running - 22H2 (Win 10/Win 11) or 23H2 (Win 11)? I understand you’re having problems with fingerprint reader, Don’t worry as I’ll do my best to assist you today. Jan 9, 2019 · In a nutshell, Windows Hello fingerprint problems usually stem from: hardware issues; software conflicts; system corruption; faulty, incompatible or obsolete drivers; incorrect settings; Whichever is the issue affecting your PC, you will find the easiest way to get things right below. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. 1110 is the driver Version, after having the fingerprint scensor working for a day, it has now gone back to saying 'We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint'. Feb 14, 2023 · Use Fix #3 to do that and check whether the Windows Hello fingerprint recognition not working issue has been fixed or not. Jul 9, 2023 · And to enable these options, you are mandatory to setup a Windows Hello PIN. It must be a leftover from Windows 10. Oct 23, 2024 · Common Causes of Windows Hello not working on Windows 11; There are several reasons why Windows Hello may not work properly on Windows 11. The TPM module is used to manage the integrity of the device, including Windows Hello data, BitLocker encryption. Apr 10, 2024 · Hi all, hoping someone can help. Restart afterward and observe for changes. Before I go clearing TPM or anything or all the other stuff but thanks for setting it all out. But, Windows facial recognition worked just fine with Windows 10. Dec 5, 2022 · Fix Windows Hello Fingerprint Not Working in Windows 11. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. Starting with Windows 11 login via Fingerprint only works for hours, a few days and then permanently saying that PIN is required and Fingerprint not offered even configured properly. After that, you will see that a Set up button Jul 19, 2020 · It is pretty clear that Windows Hello adds much value to the Windows 10 operating system. Ensure the Windows Biometric Service Is Configured Properly When the Windows biometric service is disabled, Windows Hello fingerprint recognition won't work. reflectormedia. May 26, 2024 · If Windows Hello Fingerprint is not working in Windows device or Surface Pro after installing Windows Updates, try thse suggestions to fix the issue. Whenever I try to use it, the system shows me "Something went wrong on our end. However, sometimes it may not work smoothly after an update or Windows reset, especially the fingerprint sensor. Dec 28, 2019 · Navigate to Policy > Administrative Templates > Windows Components > Windows Hello for Business Select Use Windows Hello for Business Select the disable option Click Apply Click OK . Dec 20, 2024 · I am setting up a new elitebook. The fingerprint scanning capability stopped working immediately after the Win update finished. Sep 28, 2022 · 4) Update your drivers from the PC maker's Support Downloads webpage for your exact model. Select "Apps" > "Apps and features". In settings it lets me get started with setting up windows hello, but when it gets to the screen to repeatedly lift my finger to scan my print, the computer doesn't recognize that I'm trying to use the reader and just stays on the screen I have provided. Please kindly assist me. Reinstall the biometric driver. In 'Settings' the Fingerprint recognition tab says the option is unavailable and that it can't find a fingerprint scanner compatible with Windows hello fingerprint! I have updated/reinstalled the biometric drivers in 'Device Manager' etc. 4) Establish a Clean Boot to turn off Startup Freeloaders that can conflict and cause issues: Oct 11, 2024 · How do I fix Windows Hello face recognition in Windows 11? 1. Jan 16, 2025 · Hello is working ok as I use the PIN with google. I'm going to teach you folks how to make your HP laptop fingerprint sensor work with windows hello. It says "You have reached the 10 fingerprint maximum for this account". “WIN + x” to select Device Manager. You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. still the same outcome Oct 4, 2023 · If the Windows Hello fingerprint scanning is not working, this can create a security risk. In this guide, we would discuss some common methods to fix the Windows Hello fingerprint not working problem. Option 2: Let's try to go to the device manager and make sure the camera and fingerprint reader are working and enabled. Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Remove. Next Set up a fingerprint reader: In Windows, search for and open Sign-in options. check for updates for the fingerprint scanner. I get two messages: 1. The it works again for a while Oct 3, 2021 · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. Step 3: Click Get Started and follow the on-screen instructions to complete the resetting process. If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the version upgrade process, Windows Hello may fail to perform. Jan 20, 2025 · If you find the fingerprint reader on your Lenovo laptop doesn’t work any more, don’t panic. May 22, 2024 · I am not a Windows friendly person. If tweaking the fingerprint driver on your PC or laptop did not fix the Windows Hello fingerprint recognition not working issue, you can try modifying the power settings. Click Hardware and Devices d. Method 2. Reset Windows Hello Open Settings (Win + I). Press Win + I to open "Settings". Jan 10, 2025 · My Win 11 Surface laptop go fingerprint logon has suddenly stopped working. I can see here that you're unable to use your Windows Hello. asked for my Apr 7, 2023 · 4. Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. On the Optional Features page, scroll down and find the feature called Windows Hello Face (Windows Hello includes facial and fingerprint recognition by Jul 13, 2024 · Try resetting your Windows Hello PIN from the safe mode. I followed your directions and "Go back" is not an option under Recovery options. Feb 23, 2024 · I also just updated my Windows system because it mentioned a "Biometrics" update available, but even after installing that, the Windows Hello feature is not working. In the Windows Hello PIN section, remove your existing PIN. If the fingerprint sign-in option was not available, run Windows Feb 10, 2025 · Using Windows Hello (Fingerprint, PIN) for faster authentication. . After that, you will see that a Set up button appears in Windows Hello Feb 19, 2024 · Before you begin, please make sure you have set up Windows Hello on your device and set up the Fingerprint recognition properly. " Current situation: 1. Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. Windows Hello issues can be related to a variety of factors such as driver status, system services, data file corruption or not. Right-click on it, and then select “ Start” from the list that appears. I click on Finger Print recognition (Windows Hello), and when I click the configuration button, it show me information about Windows Hello, and when I click on continue, everything closes. Reconfigure Windows Hello. Try removing existing face recognition configuration and then set it up again. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. It’s often quite easy to fix… Fixes for Lenovo Fingerprint Reader Not Working in Windows issue. You should not have to do them all before one works, but please do them in order and don't skip Mar 10, 2023 · Windows Hello not working on Windows 10. Try to restart your system and get ahead with the very next solution. Check for Windows Updates Open Settings (Win + I). If the fingerprint is still not working, you can identify and fix the software or hardware issue causing the problem. 2. I recently notice my fingerprint was not working for me to sign in, so the past hour I've been searching and trying to get it back (with the suggestions found on both the Windows and Lenovo websites) with nothing working. Press Windows key + R key together from the keyboard. See fixes for Face Recognition: Windows Hello Facial Recognition Not Working - HP Support Community - 7036715. 4 Ways to Fix Fingerprint Sensor Not Working on Android Phones Try Basic Find Windows Biometric Service. Modify Windows Hello Group Policy settings. Windows Hello is also Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Launch Windows Settings 10 app. When either of the face login, fingerprint login or Windows Hello PIN is not working, you can try this fix. Go to Accounts > Sign-in options. Before you begin. While there check for the latest Biometrics, Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. kapilarya. Dec 17, 2022 · I use a HP elitebook g4, with Windows 11. Open Start > Settings > Update & security > Troubleshoot b. Apr 17, 2024 · Fix: Windows Fingerprint not working [Windows Hello] Microsoft enhanced the Photos app with a Copilot button Windows 10’s non-security KB5053643 patch aims to fix all the possible crashes happening in File Explorer This video will show you how to fix Windows Hello not working in Windows 11. Here in this article, we have a few solutions help you get your fingerprint sensor working on your Windows 11 computer. Jul 19, 2024 · How to Set up and Use Windows Hello on Windows 10 and 11 Having a secure password is crucial, especially in these times. Turn off Fast Startup. Some of the common causes include: a. There are other times which it will not work properly, as a reminder that it is not for daily use. I have tried every single combination of PIN I have ever had but it says it is incorrect. You can use a specialized third-party tool to update your system’s drivers and fix the problem. The only way to make it working is configuring a new finger. After installing Windows 11 facial recognition does not work. If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. Select Remove driver software and wait for the removal to be finished. Also note the that even though the fingerprint reader does not work on boot, device manger does not say anything is wrong, it says the fingerprint reader is fine. I removed a driver under "biometrics" in device manager as instructed on one of the answers. Dec 9, 2024 · Open the Services Panel and Stop the biometric service: Press the Win + R keys together to open a Run dialog box. I also can't add any other Windows Hello logins. If you can't proceed to next method. In this post, we will see how to fix if Windows Hello not working in Windows 11/10. I cannot even follow the above conversation. Nov 19, 2022 · If the drivers are not present or not working for Facial Recognition or Fingerprint then contact your PC manufacturer's Support. If the fingerprint sign-in option was not available, run Windows Sep 14, 2018 · But after resetting this way, the fingerprint sensor does not set up in settings anymore. Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. Set up Dynamic lock Jun 5, 2024 · Harassment is any behavior intended to disturb or upset a person or group of people. I tried following the solutions from Microsoft Office Support: 1. Reinstall the biometrics driver. This problem has been around for about a month a half now, hoping that a software update would fix it. 6. As an engineer I first define the problem and what the issue is and then I fix it. Nov 4, 2019 · Hi Prateek. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. Jan 31, 2025 · Option 1. " Feb 22, 2024 · I'm currently using a HP Elitebook 830 GS and upon trying to setup my windows hello biometrics it showed the message: "We couldn't find a camera/fingerprint scanner compatible with windows hello"What How to Fix Face-Recognition (Windows Hello) Not Working after Windows 10 Update. I also deleted some files from a System32>WinBioDatabase folder to reset my database but it didnt work either (I just checked and there's two files in there again, I'm not sure Jan 2, 2025 · Hi, I'm using the Lenovo Yoga 7 14ITL5. b. The pin works but not facial or fingerprint recognition. Remove all stored fingerprints and re-register them. Mar 20, 2025 · Under Windows Hello Fingerprint, click Set up. On the Apps and Features page on the right, click Optional Features. Either it needs a vendor-specific driver, or there is a hardware or firmware issue. Here in this post, we have working solutions apply to fix Windows Hello not working on Windows 10. Step 1: Check if doesn't have any corrupt files on the windows. Nov 21, 2024 · Now, depending on what you have set up on your system, click on Windows Hello Face or Windows Hello Fingerprint, and click on the Remove button. com/windows-hello-not-working-in-wi Sep 2, 2021 · 10. myki). I recommend you download and install the latest Fingerprint Driver from your device manufacturer's website. What if my camera is working but Windows Hello isn't? Verify if your camera supports Windows Hello. Try again later'. To fix that, try to update the corresponding drivers: Windows hello is a biometrics-based technology that allows users an alternate way to securely log into devices and applications using a fingerprint, iris scan, or facial recognition. Using infrared sensors, high-resolution cameras, and fingerprint scanners, Windows Hello verifies your identity using unique biometric data. Jun 1, 2022 · Hi, 2-3 days ago my fingerprint scanner doesn't work now for, me. Select Windows Biometric Service from the left-hand side column. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and Close Windows Hello and try going through the setup again". Type services. Feb 17, 2022 · I've been trying to set up my laptop for "Hello", so I don't have to put in a pin each time. See fixes here for Windows Hello: Oct 24, 2023 · [Notebook] Troubleshooting - How to fix Fingerprint recognition problem [Windows 11/10] Windows Hello (Biometrics, Facial recognition, Fingerprint scanner) Settings Jun 13, 2020 · When your Surface recognizes your face or fingerprint, it will sign you in to Windows automatically. Click Run the Troubleshooter e. To re-register or add another fingerprint, go to Settings > Accounts > Sign-in options > Fingerprint recognition (Windows Hello) and select Add a finger. Right-click it, select Restart, and set Startup type to Automatic. The Fingerprint sensor has been integrated with Power key on some ASUS laptops. Jan 4, 2025 · Choose Windows Hello Fingerprint from the list, and then hit “Remove” to delete all your fingerprints. Select [Windows Hello Fingerprint] ③, then select [Remove] ④, the fingerprint sign-in option will be removed. 1-Right-Click on Start then click on Windows Terminal (admin) 2- Type these commands. That goes in a loop every time I click the "configuration" button on the fingerprint box. On the Accounts window, select Windows Hello Fingerprint, and then click Remove. I am unable to use my Windows hello biometric options. Reset fingerprint & facial recognition options. Aug 15, 2016 · Make sure "Computer conf/policies/Admin temp/Windows comp/Windows Hello for Business/Use Windows Hello for Business" is set to NOT CONFIGURED. For more information on how to do this, please refer to Windows Hello (biometrics): Sign in with Fingerprint scanner. Then open Explorer and navigate to the following path. Active Directory, Intune), but you don't want to use Windows Hello for Business, proceed to enable the "Turn on Dec 5, 2020 · Before to try some solutions try updating your Windows 10 to the latest version. Jan 17, 2021 · On settings, it says 'Windows Hello is not compatible with this device' even though I have been using it before. If you have other clarifications about this matter, you can get back to us by replying to this post. Go to Windows Update and check for updates. All greek to me. 3. Here are some of the few troubleshooting steps that might help as well: 1. any solutions? I already installed the latest drivers from the Dell website. Aug 14, 2023 · Here's how to get Windows Hello to recognize your fingerprint again. Jan 4, 2025 · 5. I spent 4 hours with a Windows specialist on line and he never got it to work. It doesn't have an option to 'remove' or 'add another' fingerprint. Clear the cache: Clearing the fingerprint sensor cache may also help resolve the issue. Fix 5: Register a New Fingerprint Mar 10, 2025 · Thank you for posting your inquiry regarding Windows Hello and fingerprint issues. This was the one thing I had set (from another blog) and it had prevented windows hello from working, windows hello wouldn't even start. The camera actually works properly. Make sure you set up your Windows Hello if the fingerprint scanner is unavailable. ChatGPT. The option to add a finger or remove the fingerprint are greyed out and not clickable. Also web-sign-in does not work, since the pop-up windows did not appear. Thanks. After this, check to see if you can set up Windows Hello Nov 21, 2022 · 6. What I tried so far: Dec 20, 2024 · In order to get the fingerprint reader to work (and it has been working perfectly for years until W 24H2), I have to log in with my PIN, then disable and reenable the fingerprint reader. May 14, 2020 · Some HP computers with a fingerprint sensor might not work with windows hello. Dec 17, 2019 · I have a problem with windows hello on my laptop. Find solutions, download drivers, and get support for your HP products. I'm sorry to hear that Windows Hello Fingerprint suddenly stopped working. Dec 1, 2024 · After a system update a few weeks ago, fingerprint sign in - which is what I had been using to log in the whole time I've had this laptop - stopped working. Now, depending on what you have set up on your system, click on Windows Hello Face or Windows Hello Fingerprint, and click on the Remove button. Here are 5 fixes that have helped other users resolve the Lenovo Fingerprint Reader Not Working on Windows problem. pchelps In this video, we are going to learn how to fix Windows Hello not working on Windows 11. Jan 30, 2025 · Hey, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Please try again later. A typical Windows Hello login works as shown in below screenshot. Welcome to the Microsoft community. Here are the steps I have already taken: I checked the sign-in options in settings. 19041. Jan 14, 2020 · With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually. Mar 30, 2023 · There are several causes that make Windows Hello stop working on Windows 10. Aug 16, 2024 · Hello, John Hendricks1. Nov 3, 2023 · Remove fingerprint scanner. Using Driver Store Explorer, I deleted all versions of the driver and restarted the computer. Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. Upon restart, windows had installed the proper driver and facial recognition was working once again. The biometric driver is corrupted: Probably the most typical cause for this issue is when the latest Windows 11 build installation got terminated by rewriting certain files that belong to the biometric driver being used by https://out. It says the options are not available and it couldn't find a Fingerprint scanner or a camera that is compatible with windows hello Fingerprint and Windows hello face respectively. I go to Settings Account PIN (Windows Hello) and it says THIS OPTION is CURRENTLY UNAVAILABLE !! Jan 14, 2025 · But after I re-installed Windows 11 Pro it is not allowing me to add a fingerprint. In addition, there are third-party products that add Windows Hello to older Windows 10 devices which may not have the latest hardware support. I updated Windows to the latest version. How to Fix Face-Recognition (Windows Hello) Not Working after Windows 10 Update. If enabled but still not working, try deleting and resetting the fingerprint or PIN by clicking the respective option and following the prompts. This issue usually occurs when a work or school account has been connected on the device which has some restriction due to work or school account policy and some times due to drivers issue. You will see Sign-in Options on the left side. Mar 22, 2022 · Using biometrics (fingerprint or face) aka Windows Hello to log into your Windows 11 or Windows 10 computer can be much more convenient and secure than using a password, more so when used as part Nov 10, 2024 · Install in Test Mode (if necessary): If the above methods do not work and you must install the driver, you can enable Windows Test Mode, which allows the installation of unsigned drivers. It now says Windows Hello options are not available. Nov 2, 2024 · Hello, I’m Virginia, a fellow user like yourself. Note If you’ve set up multiple sign-in methods, like a password, a PIN, and Windows Hello, Windows will show those options at the sign-in screen. Apr 8, 2023 · When expanded, Windows Hello says 'Something went wrong. Aug 29, 2020 · Here you should also enable the option Allow the use of biometrics in the same way as that of Allow the users to log on using biometrics. It hasn't been fixed. 0. You go on the Microsoft help page. Check your device's specifications in the user guide. Fix Windows Hello Not Working on Windows 11. Run Hardware & Devices troubleshooter. But as long as it's not configured it should be ok. 2) Reset Facial Recognition and/or Fingerprint Options Mar 26, 2024 · If your Windows Hello fingerprint is not working, there is an issue with your system files. Oct 16, 2020 · The Microsoft Surface Pro, Surface Book and Windows 10 PCs have fingerprint scanners and cameras built in; plus, they are compatible with Windows Hello. I now have to type my passcode every time. No worries, I'll do my best to help you. They are usually easy to perform so make sure you follow the solutions below in order to use the feature properly once again. Open Command Prompt: Run Command Prompt as an administrator. Tick the box in File Explorer View tab to Show Hidden Files. Help please. May 17, 2020 · Hello Quân, I'm Jin, a fellow Windows 10 user and an independent advisor. Clean Fingerprint Scanner Oct 9, 2023 · still the same, Windows Hello not working after waking up. iPhone Help Streaming. Additionally, my fingerprint feature is not working despite all attempts to fix it, which is why I initially removed Windows Hello Face. Mar 20, 2024 · Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing/malfunctioning biometrics device. I'm running an Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. Sep 23, 2021 · If the Windows Hello update is not done then you need to access Windows Update and then install each Windows Update. 1) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. Jan 29, 2024 · I'm Christine, a Windows user like you. To check if Windows Hello works, you need to select that option. Modify Your Power Settings in Windows 11. Hardware issues, system corruption, software conflicts, improper settings, or faulty, outdated, or incompatible drivers are some common. I bought my surface laptop go two to three moths ago and it worked well, now without any resonable reason for me it stopped working, when I checked settings it said that Windows Hello doesn't recognize my fingerprint scanner and camera. 5. Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them. Close. In Windows, search for and open Sign-in options. Either way, there are methods people have been using to resolve this problem and get Windows Hello to start working again. For more info on how to do this, go to Configure Windows Hello. May 11, 2020 · Hi,I recently forgot my windows pin password and I wanted to reset it but it says (This option is currently unavailable) and when I press the button where it says Tap or click here to fix it,it gives Jun 2, 2024 · I accidentally deleted Windows Hello Face, and now I am unable to reinstall it. To ensure this service is enabled and configured correctly, follow these steps: Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. There are several causes that make Windows Hello stop working on Windows Apr 10, 2018 · - tried to set up PIN or fingerprint - not working (fingerprint sensor was not even recognized by Hello, even though Dell tools verification was ok). Hence, apply the following steps to resolve it quickly on your PC. The machine supports fingerprint reading via Windows Hello and I use it for login and to authenticate in various applications (e. What Causes Windows Hello not to Work on Windows 10? Nov 4, 2024 · If your Windows Hello Fingerprint or Windows Hello Face not working at all, you should check if Biometrics is enabled in the group policy. inf) still installed. To re-register or add another fingerprint, go to Settings > Accounts > Sign-in options > Fingerprint recognition (Windows Hello) and select Add a finger. Jul 11, 2021 · Windows Hello not working on administrator account maybe the built-in Administrator is not meant to be used as an operating account, only for emergencies to be unhidden to perform rescue or test operations. Reset Facial Recognition and/or Fingerprint Options Press Windows key + I to open Settings. Welcome to the largest community for Microsoft Windows 10, the world's most popular computer operating system! This is not a tech support subreddit, use r/WindowsHelp or r/TechSupport to get help with your PC Oct 12, 2020 · 5. I tried to check the hard drive to see if it was running, and tried to update it too, but nothing happened. If you are reading this. At this point, you can re-enroll your Windows Hello. Read detailed guide at https://www. Enable Biometrics in Group Policy Editor. Make sure you configure Windows Hello on your device. Feb 15, 2025 · At its core, Windows Hello isn’t just another login method; it’s a sophisticated blend of hardware and software working together to ensure both convenience and security. Press the Win + X keys and choose Device Manager. In the normal settings, it says "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". "We couldn't find a camera compatible with Windows Hello Face. If you are unable to use Windows Hello features like facial and fing Jan 5, 2025 · Method 2. Aug 17, 2019 · Right-click on Windows key and select Device Manager. - Likewise, under FingerPrint > Select remove and setup your FingerPrint again. The leading cause behind the Windows fingerprint scanning not working is a problematic driver. Locate Fingerprint or Facial Recognition options and click Remove under them. Jan 20, 2018 · Here's what's working so far for Fixing Windows Hello issues after Fall Creators Update: 1. You can check for the updates from Windows Update in the Settings application, if your Windows it's up to date, now we can proceed. When I enable the “Unlock with Windows Hello” setting, the usual Hello popup appea Oct 6, 2022 · I'm trying to set up the fingerprint on a Notebook Lenovo IdeaPad 3. Apr 20, 2024 · There can be various reasons why Windows Hello Fingerprint Recognition Not Working such as driver issues, outdated operating systems, dirty sensors, or faulty hardware. My laptop is a hp envy x360 convertible ds-0xxx. Repeat the removal with all Windows Hello related drivers and then reboot your PC. Scroll down c. Apr 30, 2018 · I have just bought a new Surface Book, completed all the updates to v 1709 and I have tried to set up Windows Hello. Mar 19, 2019 · Right-click on Windows key and select Device Manager. Enable "Turn on convenience PIN sign-in" using Group Policy. ) This is the message I receive at that point: Let me stress the fingerprint scanner was working perfectly up until I allowed the Win update to run yesterday. After your computer restarts, check if Windows Hello is working. Using fingerprints is the most secure sign-in option for PCs and laptops, as no two fingerprints are similar. Remove the fingerprint scanning function . ArifAhmed2, I've been having a similar issue with my computer and the 1909 update, but I can't use my fingerprint. Windows 11. Nov 11, 2021 · Click On Windows Start > Settings > Accounts > Sign in options > Set up Windows Hello Pin We look forward to your response. Sep 16, 2023 · Usually, this problem is caused by corrupted files on Windows or corruption on a Windows Update. This is the problem. Under “Biometric Devices” check if there are any problems with the fingerprint reader. 1. 4. Jan 3, 2023 · Here are all possible fixes working for Hello Face recognition, based on helping in many of these cases. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. Well that's not the case. I have done so multiple times but the message is always the same. What do you see? You see "Update your Driver". The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Does the device show under device Yes, once set up, Windows Hello works offline as it stores facial data locally on your device. Log in is working with the fingerprint for window 10 but when i downloaded window 11 my fingerprint option grayed out. (Which, of course, does not work. How to fix Windows 10 fingerprint reader not working? Aug 13, 2024 · Fix 2: Prevent Windows From Turning Off Biometric Devices. Thank you for your feedback. Tips: If these steps cannot help you deal with the out of work or missing Microsoft hello, you can attempt to repeat step 1 to 3 and then go as follows: Facial Features > Configure enhanced anti-spoofing > Disabled. You can use this procedure to repair the Windows files and reset the Windows Update components. Jul 7, 2023 · Step 2: Navigate to Accounts > Sign-in options, select Windows Hello Face/Windows Hello Fingerprint in the right pane, and click the Remove button. Type regedit and Aug 31, 2022 · Windows Hello sometimes doesn't want to cooperate, but with these tips, you can get back into logging in with biometrics once more. Use the tricks below and fix Windows Hello on your laptop. Here is a rundown of some of the most probable troubleshooting methods for resolving the fingerprint not working in the Windows 11 issue. (Go to settings > Accounts > Sign in options > Windows Hello PIN > click Reset) 2. Apr 2, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. " Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. a. Restart your PC. Click Accounts. Type and search [Sign-in options] ① in the Windows search bar, then click [Open] ②. First select the 'System restore' method and see if you can reset your Windows Hello PIN. To fix that, try to update the corresponding drivers: Right-click on Windows key and select Device Manager. Update System Drivers. Fingerprint sensor is not responsive But if you face the Windows 11 fingerprint not working issue, you may do some minor checks first. I've been using the fingerprint sign-in for a year now with no problems but after the last Windows 10 update it has stopped working and when I go to settings it says "Windows Hello is not available on this device. Click on it. ifjgnorodvldfktkfjdvdkrsgpyobdulpwqqklycwacxihgfvnciwcjhyzbmwznncby
